Frequently asked
The questions clients ask before signing.
Eighteen of the most common questions clients ask us during the first conversation — answered honestly. If yours isn't here, schedule a consultation and we'll cover it in person.
Getting started
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How do I schedule a consultation with Chad?
Use our contact form or call (817) 343-1752. Chad or Nancy returns within one business day to schedule. The first conversation is sixty to ninety minutes in your home with Chad — free, no pitch. -
Do I need to know exactly what I want before I call?
No. Most clients come to us with a vague sense of what's not working and a Pinterest board full of contradictions. Chad's first job is to listen — he'll walk the space, ask how you actually live in it, and pull out the problem you're really trying to solve. If you don't already have a designer, we can introduce you to ones we trust — matched to your taste, budget, and neighborhood. -
How do you decide if we're a fit?
Mutually, in the first conversation. We're a luxury luxury builder that runs 3-5 active projects at a time. We don't take projects where the budget doesn't fit the scope, where the timeline is unrealistic, or where the design intent isn't compatible with what we do well. Most clients leave that first consultation either signed up for a design agreement or referred to a remodeler we trust whose model matches theirs better. That's by design.
Cost & budget
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What does a kitchen remodel cost in Southlake?
Luxury kitchen remodels in the Southlake / Keller / Westlake market typically run $185,000 to $425,000 as of 2026. Kitchens that include opening up the floor plan add $25-55K for structural work; kitchens with butler's pantries or scullery additions land closer to $325-650K. Use our kitchen budget calculator for a more specific range against your inputs. -
What does a primary bath remodel cost?
Most primary bath remodels at Swanson land in the $95,000 to $245,000 range. Steam showers, freestanding tub installations, and closet expansions are common scope add-ons. See our bathroom service hub for detail. -
Why won't you give me a phone quote?
Phone quotes for luxury remodels are almost always wrong — either lowballed to win the engagement (which creates change-order conflict later) or padded for safety (which costs you the fit). We give realistic budget bands during the in-home consultation once we've actually seen the space and discussed the scope. That conversation is free. -
How do you handle change orders?
Every change order is documented in BuilderTrend (our project-management software) before any work happens. You see the cost, the timeline impact, and the reason — and approve it before we proceed. There are no surprise line items at final invoice. -
Do you offer financing?
We don't underwrite financing directly, but we have relationships with construction-loan officers at three local banks and one private lender who specialize in luxury renovation. We can introduce you during the design phase if construction financing is part of your plan.
Timeline & process
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How long does a kitchen remodel take?
Active construction is typically 12-22 weeks. Add another 8-12 weeks before construction for design, permits, and material lead times (custom cabinetry is the gating item at 10-14 weeks). From first consultation to keys: 6-9 months for a typical kitchen. -
How long does a whole-home renovation take?
Typical whole-home renovations run 10-14 months from first consultation to keys. Active construction is 6-10 months. Most clients move out during the structural-work phase; some stay in place when the home is large enough to allow phased construction. -
Do I need to hire a designer separately, or do you provide one?
Chad is a builder — a very good one — not a designer. If you already have an interior designer, Chad partners with them and executes their vision without ego or scope drift. If you don't, we introduce you to designers we've worked with for years — matched to your taste, budget, and neighborhood — and coordinate the relationship from day one so you're not managing two vendors alone. Either path works. See how we work with designers. -
What is BuilderTrend and how do you use it?
BuilderTrend is the project-management software we run every project through. As a client, you get daily logged updates (what was done that day), full visibility into the schedule, every change order with cost and reason, every photo our team takes of progress, and a direct messaging channel to Nancy. It replaces the email-and-phone-tag chaos that defines most remodels.
Living through the project
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Can I live in the house during the remodel?
For kitchen and bath projects, usually yes — with planning. We set up a temporary kitchen in a butler's pantry or laundry corner (microwave, mini-fridge, induction burner, electric kettle). The hardest weeks are demolition (dust, noise) and the final two weeks of installation (trades in and out daily). For whole-home renovations, we typically recommend moving out for the structural phase; we can help arrange short-term housing through our network. -
How do you handle dust and noise?
We install dust barriers (plastic sheeting + zip walls) sealing the active work area from the rest of the house. Negative-air machines run continuously. Floors get protected with construction paper + masonite. We sweep and vacuum daily. The clean job site is a Swanson hallmark — clients and trades both notice. -
What hours does your crew work?
Standard is Monday-Friday, 7:30am to 4:30pm. We don't run weekend or evening hours without explicit client request and an HOA review where applicable. Most of our Southlake / Vaquero / Carillon clients prefer the predictable rhythm.
HOA & permits
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Do you handle HOA architectural review?
Yes, for any project that requires it (typical in Vaquero, Carillon, Estates of Southlake, Stone Lakes, and certain Hidden Lakes streets). The submission package is part of the construction contract — we draft the application, attach renderings, and coordinate ARB feedback. Typical Southlake ARB review cycle is 4-6 weeks. -
Do you pull permits?
Yes — we pull all required permits (building, electrical, plumbing, mechanical) as part of the construction contract and coordinate inspections. The permit timeline is built into the project schedule.
After the project
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What kind of warranty do you offer?
A two-year workmanship warranty on all construction. Manufacturer warranties pass through on appliances, plumbing fixtures, and stone. We also stand behind the project well past the warranty — call us in year five with a question about the lighting we installed, and we'll have notes from the design file. Clients have been doing this since 2007. -
What if something goes wrong after we move back in?
Call Nancy at (817) 343-1752 or email chad@swansonrenovations.com. We schedule a return visit, diagnose, and address. The first call is the same person you'd talk to during the project.
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